Policy Statement

At Acertiv, we prioritize the experience of our candidates throughout the placement process. Our Candidate Care Policy is designed to provide support, resources, and effective communication to ensure that candidates feel valued and informed as they navigate their journey with us.

 

Purpose

The purpose of this policy is to establish clear guidelines for supporting candidates during the placement process and to ensure consistent, transparent communication.

 

Scope

This policy applies to all candidates seeking placement through Acertiv, including those at various stages of the hiring process.

 

Policy Guidelines

1. Support and Resources for Candidates

1.1 Pre-Placement Support

    • Career Counseling: Provide access to career coaches or consultants who can assist candidates in identifying their skills, strengths, and job preferences.
    • Resume Assistance: Offer resources for resume writing, including templates and personalized feedback to enhance candidates’ applications.
    • Interview Preparation: Conduct mock interviews and provide tips on common interview questions, body language, and effective communication techniques.

1.2 During the Placement Process

    • Dedicated Point of Contact: Assign a recruiter as the primary contact for each candidate to ensure personalized support throughout the placement process.
    • Resource Hub: Create an online platform where candidates can access valuable resources, including job market insights, industry trends, and skill development opportunities.
    • Feedback Mechanism: Encourage candidates to provide feedback on their experience and the support they receive, allowing for continuous improvement of our services.

1.3 Post-Placement Support

    • Follow-Up Check-Ins: Conduct follow-up calls or emails with candidates after placement to ensure they are adapting well to their new role and to address any concerns.
    • Ongoing Career Development: Provide information about professional development opportunities, training sessions, and networking events to support candidates’ career growth.
2. Guidelines for Maintaining Communication with Candidates

2.1 Frequency and Timeliness

    • Regular Updates: Communicate with candidates regularly throughout the placement process, providing updates on their application status, interview schedules, and any changes in the process.
    • Prompt Responses: Respond to candidates’ inquiries within 24 hours during business days to demonstrate our commitment to their experience.

2.2 Clarity and Transparency

    • Clear Communication: Use clear, jargon-free language when communicating with candidates, ensuring they understand the process and what to expect at each stage.
    • Set Expectations: Inform candidates about timelines for interviews, feedback, and placement decisions, setting realistic expectations for each phase.

2.3 Professionalism and Respect

    • Respectful Interaction: Treat all candidates with professionalism and respect, acknowledging their time and efforts throughout the process.
    • Personalized Communication: Tailor communication to the individual candidate, addressing them by name and referencing specific details from their applications or interviews.

2.4 Use of Multiple Channels

    • Diverse Communication Channels: Utilize various communication methods (e.g., phone calls, emails, messaging apps) to reach candidates effectively, accommodating their preferences.
    • Engagement on Social Media: Use social media platforms to engage with candidates, sharing valuable content and updates about Acertiv and the job market.